All Camden Watch Company watches are guaranteed against defects of material and manufacture for the period of twelve months from the date of purchase under the terms and conditions of this guarantee.
The guarantee covers manufacturing faults on the watch case, the movement and the strap.
During the guarantee period and by presenting the valid guarantee certificate, you will have the right to have any defect repaired free of charge. In the event that repairs are improper to restore the normal conditions of use of your watch, then The Camden Watch Company guarantees its replacement. The guarantee for the replacement watch ends twelve months after the date of purchase of the replaced watch.
This guarantee does not cover:
- the life of the battery;
- normal wear and tear and aging (e.g. scratched crystal; alteration of the colour of the straps);
- any damage on any part of the watch resulting from carelessness, abnormal/ abusive use, negligence, accidents (knocks, dents, crushing, broken crystal, etc.);
- if the watch was repaired or serviced by non-authorized persons (e.g. for battery or strap replacement);
This guarantee does not affect the purchaser’s rights against the seller nor any other mandatory statutory rights the purchaser may have.
If you wish to have your watch repaired/replaced under the terms of this guarantee, then please contact customerservice@camdenwatchcompany.com stating your name, address and a description of the problem.
